I HATE RUE LALA

Rue La La, you were on notice. I told you I was starting a blog telling the whole world how much I hate you and how your company is the anthesis to customer service. It seems that emailing you and speaking with you directly on the phone does not work. Therefore, a small blog no one is likely to read except my friends due to pure boredom of corporations class or because they like to seeing me freak out about stupid things will basically affect you as much as the many emails and phone calls I've made to you with real concerns I had. Real nice.

For the rest of you, here is the background story. Rue La La purports itself to be this super boutiquey and special website where they offer legit discounts for designer items which usually are not discounted. Good in theory, I agree. They also hold themselves out as really caring about the customer and making customer service their number 1 priority. FAIL FAIL FAIL.

I joined Rue La La in maybe July of 2009. I did not make my first purchase until the Mariposa boutique in early August 2009. The trouble began there. Betwen my mom and I, we ordered about $450 worth of merchandise. Two of the four goblet glasses (retail maybe $100? Rue lala price $45ish) arrived in about a million pieces. When I called to advise of this problem, I was told to ship back the offending product. You mean the millions of shards of glass. NO PROBLEM! Finally, after much convincing on my part, I advised that probably the post office would ban me for life if I mailed such a nice package filled w kittens and butterflies, so Rue La La said they would credit my account for the prices of the glasses because they could not replace them. This is the whole issue w Rue La La. if you buy something, and THEY mess up, there is NO WAY for you to get a replacement.

NEXT. In early September 2009, I ordered a bunch of the yummie tummie tank tops as opposed to going on a diet. They retail $70ish and rue lala had them for $35ish. Bueno! I bought legit 6 (I was serious about the no diet thing) (ended up dying 2 pink in a tragic washing machine accident, but thats neither here nor there). The grey one, which i hoped would reduce me to a size 2, acutally arrived in that size. Or more correctly, it came in a small, wheras the rest arrived in larges (note: i ordered all six to be larges). I thank Rue la la for believing in my plan that the shirts would make me a small BUT i need the shirts to freaking do that. I called, was advised to send it back, and they would credit my account and again nothing they could do to replace it because limited stock, etc. Right.

NEXT. In mid September 2009, I ordered 2 Calvin Klein suits for about $80 apiece (no idea the retail), which posed to be a good deal on the millions of interviews I was going to be invited to. Its a good thing I failed at the On Campus Interview Process and did not need said suits because I was told ONE AND A HALF MONTHS LATER that the suits did NOT exist. Nope. After 2 phone calls and 1 email, wherein I was advised that shipping was just delayed but the suits would get there, I instead was informed that they never had them to begin with! I was super glad I waited almost two months to hear this and then had to run out like a crazy person at the last minute to buy a suit when I finally did need one. They did give me a $30 credit to apologize which I made the mistake of using on my next super fail purchase.

Finally, this happened. On Nov. 13, 2009, I ordered 2 vineyard vines ties. I was super excited about this boutique because vineyard vines rarely goes on sale or else its the ghetto stuff that is on sale. These ties were LEGIT. I ordered a shamrock one for my bro and a king crab for my father. I was advised they would arrive on 11/20. They did not. I emailed and re told the epic tale of the non existant suits and was assured (underscore!!) that the ties would be arriving by 11/27. Fine. On 11/30 (note this is not on or before 11/27) i got the shamrock tie, but an invoice reflecting that both ties were supposed to be in the box. I called Rue lala immediately and was advised that they did not even know what was going out yet, but would call vineyard vines and confirm that the tie would be shipped asap. Fine. (ps i dont believe one fucking word they are saying at this point, but humor me). Then I got an email saying the ties are shipping YAY. ok but problem was it was for the tracking number for the package that only had the one tie. And i was the one who had to advise these dopes of this number. So i write ANOTHER email saying that they better know I am expecting the king crab tie or im seriously going to lose it and create a blog or something. Ya, this is almost the best part. I get an email being like sorry, no can do, no tie for you.
I
LOSE
IT
(yes i understand its a friggin tie, but at the same time I wanted to get all my xmas shopping done by 12/1, I have finals and although love shopping I have no time and I saw a super perfect gift for my dad down in nantucket last weekend but because all my hopes were pinned on this friggin tie i didnt get it. yes i understand world hunger is more important)
I called Rue La La and tried to rip there ass but, legit, they did not care. I wanted them to speak w the person I spoke with the first time about calling vineyard vines and they were all "we make note of it in this report of the convo" yaya and who wants to read a note of a convo. no one. its prob written on toliet paper and it would only work at Shan's house becuse her toliet doesnt work.
THIS IS THE BEST. Julie, my super braindead customer service agent, suggested i go on the vineyard vines website and see if i could get a tie there. If you thought I lost it before, wait until now. Yes, she suggested I get my tie loving self to their website and purchase an 80 tie. OMG why didnt i think of this on 11/13 when i got up early and made sure I was on the site at 11am and ordered the ties for 29 instead of 80 bucks from rue lala. I guess I only have my dumb ass self to blame. Thanks Julie for letting me know!!!!

To sum, Ive spent about $1,500 at Rue La La the last 3 months, and had had 4 bad experiences. I agree maybe the first one was due to shipping, and the wrong size can happen and the non replacement is the nature of the company. But the non existent suits and now non existent tie w little or no apology or responsibility on part of rue lala. MEGA PLEASE. I quit this bitch.

Anyways, Ill continue to post and please join me in hating Rue La La.